At Enterobiz, we believe in clarity, fairness, and integrity when it comes to handling your payments. Our refund policy is designed to reflect the nature of our services, which involve time-sensitive filings and third-party compliance procedures. Because our Registered Agent and EIN services initiate backend processes shortly after purchase, we maintain a strict refund policy with limited exceptions.

By purchasing any service through Enterobiz, you acknowledge and agree to the terms outlined in this policy.

1. Overview

This refund policy applies specifically to the Registered Agent and EIN services offered by Enterobiz. As our services involve coordination with U.S.-based partners, internal processing, and delivery of government documentation, most fees are non-refundable once the service process begins.

2. When Refunds Are Available

Refunds are only issued in the following situations:

2.1 Service Not Yet Processed
If you request a refund before we begin processing your Registered Agent or EIN order, you may receive a full refund. Processing typically begins within a few hours of payment.

2.2 Duplicate Payment
If you are charged more than once for the same service, we will issue a prompt refund for the duplicate transaction to your original payment method.

2.3 Verified Technical Error
If a payment is processed due to a verified technical glitch (e.g., system malfunction) and the service has not yet been initiated, you may be eligible for a refund.

3. Non-Refundable Scenarios

Due to the regulatory and service-based nature of our offerings, the following scenarios are not eligible for refunds:

• The Registered Agent or EIN service has already been activated.
• You change your mind after the process has started.
• You fail to utilize or benefit from the service.
• You switch providers or no longer need the service.
• You attempt to cancel after your LLC has been filed using our Registered Agent details.

Refunds are not based on your satisfaction or usage of the service but on whether we have fulfilled our clearly described obligations.

4. Service Cancellation Policy

You may cancel your Registered Agent service at any time by contacting our support team. However:

• Cancellation requests must be submitted before the renewal date to avoid future charges.
• No refunds are issued for any remaining time in the current billing cycle.
• Once canceled, Enterobiz will no longer accept legal or compliance documents on your behalf after your term ends.
• It is your responsibility to appoint a new Registered Agent with your formation state to maintain good standing.

To cancel, email us at [[email protected]]. Include your name, business name, and order ID in the request.

5. Refund Request Procedure

To request a refund, email [[email protected]] with the following information:

• Your full name
• Registered business name
• Order ID or transaction reference
• Reason for refund request

All refund requests are reviewed within 3 to 5 business days. If approved, we will issue the refund to your original payment method within 5 to 7 business days. We do not issue refunds to alternative payment accounts.

6. Chargebacks & Payment Disputes

We encourage customers to reach out to us before filing a chargeback. If you believe there has been a billing mistake, please allow us to resolve the issue directly.

Important:

• Filing a chargeback without first contacting us may result in immediate service cancellation.
• We reserve the right to dispute chargebacks and provide evidence of service delivery.
• In case of abuse or fraud, we may report improper use to relevant U.S. agencies.

7. Currency, Fees, and Timing

• All payments and refunds are processed in U.S. Dollars (USD).
• Any currency conversion or bank transfer fees are the client’s responsibility.
• Refund processing time depends on your bank or card issuer and is outside our control.

8. Modifications to This Policy

Enterobiz may revise this Refund Policy at any time without prior notice. The updated version will be posted on our website with a new “Last Updated” date.

Your continued use of our services after changes are published constitutes acceptance of the revised policy.

9. Contact Us

If you have questions about your refund eligibility or this policy, contact us:

Email: [email protected]
Website: https://www.enterobiz.com

By purchasing and using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.