Effective Date: June 18, 2025
Last Updated: June 18, 2025
1. Introduction
Welcome to the official Refund Policy of Enterobiz LLC. We are a U.S.-registered company (New Mexico) operated transparently from Pakistan, offering LLC formation, EIN acquisition, and Registered Agent services to U.S. and non-U.S. clients worldwide.
This policy outlines how and when you can request a refund, and what services are non-refundable based on the nature of the work and third-party involvement.
2. Immediate Processing = Limited Refund Window
We begin processing orders as soon as possible, sometimes within minutes of payment. Because we work with third-party government agencies and certified agents, we incur real-time costs that are not reversible.
Refunds can only be issued if your request is received before any action is taken on your order. Once we submit a filing or pay an agent on your behalf, we cannot issue a refund.
⚠️ Act fast — if you need to cancel, contact us immediately at:
📧 support@enterobiz.com
📱 WhatsApp: +1 570-840-4753
3. Service Breakdown: What’s Refundable, What’s Not
Here’s a clear view of what services we offer and when refunds apply:
✅ LLC Formation – $249 + State Fee
Refundable?
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✅ Yes, if canceled before the state filing is submitted
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❌ No, once your application is sent to the state — the state fee is non-refundable to us, so we cannot refund you either
✅ Registered Agent – $165/year
Refundable?
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✅ Yes, if canceled before the RA service is activated
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❌ No, if your business name and contact details are already submitted to our U.S. partner
✅ EIN (U.S. Residents) – $49
Refundable?
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✅ Yes, if canceled before we begin the IRS application
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❌ No, once we begin filing your EIN request
✅ EIN (Non-U.S. Residents) – $149
Refundable?
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❌ No
We work with a Certified Acceptance Agent (CAA) to process EINs for non-U.S. residents.
Once we assign your order and pay the agent on your behalf, the service is non-refundable — even though the IRS does not charge a fee, our agent does.
This cost is paid upfront to the CAA and cannot be reversed once initiated.
✅ Operating Agreement Template – Included
Delivered digitally after LLC approval.
Refundable?
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❌ No, due to its downloadable and editable nature.
4. Duplicate Payments
If you accidentally made a duplicate payment, we will refund the excess amount immediately after confirmation.
Please notify us within 3 business days with proof of the duplicate charge.
5. How to Request a Refund
To request a refund, you must:
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Email support@enterobiz.com or message +1 570-840-4753 via WhatsApp
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Include:
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Your name
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The email used during checkout
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The service ordered
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The reason for refund
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Request the refund immediately after payment
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Wait 1–2 business days for a response
Approved refunds will be issued via Stripe, to the same card used during purchase. Refunds typically reflect within 5–10 business days.
6. Why Refunds Are Limited
We work directly with:
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U.S. state governments (for LLCs)
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A certified U.S. Registered Agent partner
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A CAA for non-U.S. EIN filings
Once any of these third parties are paid or filings submitted, the cost cannot be recovered. These are real, immediate business costs that are not recoverable.
We do not profit from non-refundable transactions. Our goal is to process your order quickly and affordably — not to trap you.
7. Non-Delivery Issues
In rare cases, delays may occur due to:
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Government backlogs
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Incorrect information from clients
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Weekend or holiday filing hours
If your documents are not delivered within a reasonable timeframe, and it’s due to our fault, we will either:
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Reprocess your service, or
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Issue a refund
8. Chargeback Policy
We strongly encourage you to contact us before filing a chargeback with your card provider. Most issues are due to misunderstandings or slow communication — and we’re always happy to resolve them.
Unwarranted chargebacks may result in account blacklisting and legal follow-up from Stripe or our banking partners.
9. Service Delivery Method
All services are delivered digitally via:
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📧 Email
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📱 WhatsApp (+1 570-840-4753)
Physical delivery is not part of our standard offerings.
10. Subscription (RA Renewal)
The Registered Agent service is billed manually each year. There is no auto-renewal. You will be notified 30–60 days before your renewal due date.
Once renewed and reactivated, the service becomes non-refundable.
11. Refund Denial Scenarios
We reserve the right to deny a refund if:
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The service was already fulfilled or submitted
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The request is made after processing begins
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The client provides incorrect or incomplete information that causes rejection
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The client violates our Terms of Service
12. Changes to This Policy
We may update this Refund Policy at any time to reflect legal changes or operational updates. When we do, we will update the “Last Updated” date at the top of this page.
We recommend reviewing this policy periodically before making future purchases.
13. Contact Information
Have questions or concerns? We’re here to help:
📧 Email: support@enterobiz.com
📱 WhatsApp: +1 570-840-4753
🌐 Website: https://enterobiz.com
14. Final Statement
We created Enterobiz to make U.S. business services accessible and honest — especially for international entrepreneurs. We keep our pricing clear, our operations transparent, and our refund policy fair.
Thank you for trusting Enterobiz. We’ll always treat your business like it’s our own.