At Enterobiz, we believe in clarity, fairness, and integrity when it comes to handling your payments. Our refund policy is designed to reflect the nature of our services, which involve time-sensitive filings and third-party compliance procedures. Because our Registered Agent service initiates backend processes shortly after purchase, we maintain a strict refund policy with limited exceptions.
By purchasing our Registered Agent service, you acknowledge and agree to the terms outlined in this policy.
1. OVERVIEW
This refund policy applies specifically to the Registered Agent services offered by Enterobiz. As our services involve government compliance and legal documentation, most fees are non-refundable once the process begins. This includes the allocation of resources, coordination with U.S. partners, and internal labor costs.
2. WHEN REFUNDS ARE AVAILABLE
Refunds are only issued in the following situations:
2.1 Service Not Yet Processed
If you purchase the Registered Agent service but notify us before we begin processing or assigning a U.S. agent, you may request a full refund. Once we start service setup (usually within hours of payment), the order becomes non-refundable.
2.2 Duplicate Payment
If you are accidentally charged more than once for the same service, we will promptly refund the duplicate charge to your original payment method.
2.3 Technical Errors
If a payment is processed due to a verified technical error (e.g., a billing system malfunction) and the service has not yet started, you may be eligible for a refund.
- NON-REFUNDABLE SCENARIOS
Due to the regulatory nature of our services, the following scenarios are not eligible for refunds:
- The Registered Agent service has already been activated.
- You change your mind after the service has begun.
- You decide to switch providers mid-term.
- You fail to use or benefit from the service, but we have fulfilled our obligations.
- You attempt to cancel after your LLC has been filed using our Registered Agent details.
These terms apply regardless of whether or not you use the forwarding services or receive any documents during the registered period.
4. SERVICE CANCELLATION POLICY
You may cancel your Registered Agent service at any time by emailing our support team. Here’s what you should know:
- Cancellations must be made before the renewal date to avoid automatic renewal charges.
- Your service will remain active until the end of the paid period (no partial refunds for unused months).
- Once canceled, we will stop accepting mail and service of process on your behalf after the current term ends.
- It is your responsibility to appoint a new Registered Agent with the state to maintain your LLC’s good standing.
To cancel, email us at:
📧 [Your Contact Email]
Please include your name, order ID, and LLC name in the request.
5. REFUND REQUEST PROCESS
To request a refund, send an email to [Your Contact Email] with the following information:
- Full name
- Registered business name
- Order ID or payment reference number
- Reason for refund request
Once received, we will review your request within 3–5 business days. If approved, refunds are processed within 5–7 business days and issued to the original payment method. We do not issue refunds to alternative accounts.
6. CHARGEBACK & PAYMENT DISPUTES
We strongly discourage initiating chargebacks without first contacting us. If you believe there has been an error with your billing, please allow us the opportunity to resolve the issue directly.
Important:
- Filing a chargeback without contacting us may result in immediate service termination.
- We reserve the right to dispute any chargeback that violates these terms.
- You may also be reported to relevant state agencies if improper use of a Registered Agent address has occurred.
7. CURRENCY, FEES, AND TIMING
- All payments and refunds are processed in U.S. Dollars (USD).
- Any currency conversion fees are the responsibility of the customer.
- Refund timelines are estimates and may vary depending on your bank or payment provider.
8. MODIFICATIONS TO THIS POLICY
Enterobiz reserves the right to modify or update this Refund Policy at any time without prior notice. Changes become effective immediately upon being posted to our website. The “Last Updated” date at the top of this page indicates when the latest revision occurred.
We encourage clients to review this policy regularly. Continued use of our services after policy changes implies acceptance of those terms.
9. CONTACT US
If you have questions about this Refund Policy or wish to discuss your refund eligibility, please contact us: 📧 Email: [[email protected]]
🌐 Website: https://www.enterobiz.com
By purchasing and using our Registered Agent services, you agree to be bound by the terms of this Refund Policy.